mirror of https://github.com/cirruslabs/tart.git
103 lines
6.8 KiB
Markdown
103 lines
6.8 KiB
Markdown
---
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hide:
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- navigation
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title: Licensing and Support
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description: Free Tier with 100 CPU core limit. Very affordable Tiers for larger enterprises.
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---
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Both [Tart Virtualization](https://github.com/cirruslabs/tart) and [Orchard Orchestration](https://github.com/cirruslabs/orchard)
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are licensed under [Fair Source License](https://fair.io/). Usage on personal computers including personal workstations is royalty-free,
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but organizations that exceed a certain number of server installations (100 CPU cores for Tart and/or 4 hosts for Orchard)
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will be required to obtain a paid license.
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??? note "Host CPU Core usage"
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The virtual CPU cores of Tart VMs are not tied to specific physical cores of the host CPU. Instead, for optimal performance
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Tart VMs will automatically try to balance compute between all available cores of the host CPU. As a result,
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all performance and energy-efficient cores of the host CPU are always counted towards the license usage.
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## License Tiers
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By default, when no [license is purchased](#get-the-license), it is assumed that an organization is using a Free Tier license.
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You can find the Free Tier license text in [Tart](https://github.com/cirruslabs/tart/blob/main/LICENSE) and [Orchard](https://github.com/cirruslabs/orchard/blob/main/LICENSE) repositories.
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Free Tier license has a 100 CPU core limit for Tart and 4 Orchard Workers limit for Orchard.
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??? info "Usage Scenarios Examples"
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Here are a few examples that fit into the free tier:
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- Using Tart on 12 Mac Minis with 8 CPUs each running up to 24 VMs in parallel.
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- Creating an Orchard cluster of 4 Mac Studio workers with 24 CPUs each.
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Here are a few examples that do not fit into the free tier:
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- Using Tart on 13 Mac Minis with 8 CPUs each.
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- Creating an Orchard cluster of 5 Mac Minis workers with 8 CPUs each.
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### Gold Tier
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If an organization wishes to exceed the limits of the Free Tier license, a purchase of the [Gold Tier License](#get-the-license) is required, which costs \$12,000 per year.
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Gold Tier license has a 500 CPU core limit for Tart and 20 Orchard Workers limit for Orchard.
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### Platinum Tier
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If an organization wishes to exceed the limits of the Gold Tier license, a purchase of the [Platinum Tier License](#get-the-license) is required, which costs \$36,000 per year.
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Platinum Tier license has a 3,000 CPU core limit for Tart and 200 Orchard Workers limit for Orchard.
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### Diamond Tier
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For organizations that wish to exceed the limits of the Platinum Tier license, a purchase of a [custom Diamond Tier License](#get-the-license) is required, which costs \$12 per CPU core per year and gives the ability to run unlimited Orchard Workers.
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## Get the license
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If your organization is interested in purchasing one of the license tiers, please email [licensing@cirruslabs.org](mailto:licensing@cirruslabs.org).
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You can see a template of a license subscription agreement [here](assets/TartLicenseSubscription.pdf).
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!!! info "Running on AWS?"
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There are [official AMIs for EC2 Mac Instances](https://aws.amazon.com/marketplace/pp/prodview-qczco34wlkdws)
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with preconfigured Tart installation that is optimized to work within AWS infrastructure.
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Additionally, there is a [ECR Pulic Gallery mirror](https://gallery.ecr.aws/cirruslabs/macos) of all the
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[Tart VM images managed by us](https://github.com/cirruslabs/macos-image-templates).
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## General Support
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The best way to ask general questions about particular use cases is to email our support team at [support@cirruslabs.org](mailto:support@cirruslabs.org).
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Our support team is trying our best to respond ASAP, but there is no guarantee on a response time unless your organization
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has a paid license subscription which includes [Priority Support](#priority-support).
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If you have a feature request or noticed lack of some documentation please feel free to [create a GitHub issue](https://github.com/cirruslabs/tart/issues/new).
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Our support team will answer it by replying to the issue or by updating the documentation.
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## Priority Support
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In addition to the general support we provide a *Priority Support* with guaranteed response times included in all the paid license tiers.
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| Severity | Support Impact | First Response Time SLA | Hours | How to Submit |
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|----------|-----------------------------------------------------------------------------------------------|-------------------------|-------|--------------------------------------------------------------------------------------------------|
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| 1 | Emergency (service is unavailable or completely unusable). | 30 minutes | 24x7 | Please use urgent email address. |
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| 2 | Highly Degraded (Important features unavailable or extremely slow; No acceptable workaround). | 4 hours | 24x5 | Please use priority email address. |
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| 3 | Medium Impact. | 8 hours | 24x5 | Please use priority email address. |
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| 4 | Low Impact. | 24 hours | 24x5 | Please use regular support email address. Make sure to send the email from your corporate email. |
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`24x5` means period of time from 9AM on Monday till 5PM on Friday in EST timezone.
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<!-- markdownlint-disable MD037 -->
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??? note "Support Impact Definitions"
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* **Severity 1** - Your installation of Orchard is unavailable or completely unusable. An urgent issue can be filed and
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our On-Call Support Engineer will respond within 30 minutes. Example: Orchard Controller is showing 502 errors for all users.
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* **Severity 2** - Orchard installation is Highly Degraded. Significant Business Impact. Important features are unavailable
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or extremely slowed, with no acceptable workaround.
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* **Severity 3** - Something is preventing normal service operation. Some Business Impact. Important features of Tart or Orchard
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are unavailable or somewhat slowed, but a workaround is available.
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* **Severity 4** - Questions or Clarifications around features or documentation. Minimal or no Business Impact.
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Information, an enhancement, or documentation clarification is requested, but there is no impact on the operation of Tart and/or Orchard.
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!!! info "How to submit a priority or an urgent issue"
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Once your organization [obtains a license](#license-tiers), members of your organization
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will get access to separate support emails specified in your subscription contract.
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