mirror of https://github.com/cirruslabs/tart.git
2008 lines
45 KiB
HTML
2008 lines
45 KiB
HTML
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<meta name="description" content="Free Tier with 100 CPU core limit. Very affordable Tiers for larger enterprises.">
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<meta name="author" content="Cirrus Labs">
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<link rel="next" href="../orchard/quick-start/">
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<title>Licensing and Support - Tart Virtualization</title>
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<style>:root{--md-text-font:"Roboto";--md-code-font:"Roboto Mono"}</style>
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Skip to content
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Tart Virtualization
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Licensing and Support
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<div class="md-search-result__meta">
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Initializing search
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<div class="md-header__source">
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<a href="https://github.com/cirruslabs/tart/" title="Go to repository" class="md-source" data-md-component="source">
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><!--! Font Awesome Free 7.1.0 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2025 Fonticons, Inc.--><path d="M173.9 397.4c0 2-2.3 3.6-5.2 3.6-3.3.3-5.6-1.3-5.6-3.6 0-2 2.3-3.6 5.2-3.6 3-.3 5.6 1.3 5.6 3.6m-31.1-4.5c-.7 2 1.3 4.3 4.3 4.9 2.6 1 5.6 0 6.2-2s-1.3-4.3-4.3-5.2c-2.6-.7-5.5.3-6.2 2.3m44.2-1.7c-2.9.7-4.9 2.6-4.6 4.9.3 2 2.9 3.3 5.9 2.6 2.9-.7 4.9-2.6 4.6-4.6-.3-1.9-3-3.2-5.9-2.9M252.8 8C114.1 8 8 113.3 8 252c0 110.9 69.8 205.8 169.5 239.2 12.8 2.3 17.3-5.6 17.3-12.1 0-6.2-.3-40.4-.3-61.4 0 0-70 15-84.7-29.8 0 0-11.4-29.1-27.8-36.6 0 0-22.9-15.7 1.6-15.4 0 0 24.9 2 38.6 25.8 21.9 38.6 58.6 27.5 72.9 20.9 2.3-16 8.8-27.1 16-33.7-55.9-6.2-112.3-14.3-112.3-110.5 0-27.5 7.6-41.3 23.6-58.9-2.6-6.5-11.1-33.3 2.6-67.9 20.9-6.5 69 27 69 27 20-5.6 41.5-8.5 62.8-8.5s42.8 2.9 62.8 8.5c0 0 48.1-33.6 69-27 13.7 34.7 5.2 61.4 2.6 67.9 16 17.7 25.8 31.5 25.8 58.9 0 96.5-58.9 104.2-114.8 110.5 9.2 7.9 17 22.9 17 46.4 0 33.7-.3 75.4-.3 83.6 0 6.5 4.6 14.4 17.3 12.1C436.2 457.8 504 362.9 504 252 504 113.3 391.5 8 252.8 8M105.2 352.9c-1.3 1-1 3.3.7 5.2 1.6 1.6 3.9 2.3 5.2 1 1.3-1 1-3.3-.7-5.2-1.6-1.6-3.9-2.3-5.2-1m-10.8-8.1c-.7 1.3.3 2.9 2.3 3.9 1.6 1 3.6.7 4.3-.7.7-1.3-.3-2.9-2.3-3.9-2-.6-3.6-.3-4.3.7m32.4 35.6c-1.6 1.3-1 4.3 1.3 6.2 2.3 2.3 5.2 2.6 6.5 1 1.3-1.3.7-4.3-1.3-6.2-2.2-2.3-5.2-2.6-6.5-1m-11.4-14.7c-1.6 1-1.6 3.6 0 5.9s4.3 3.3 5.6 2.3c1.6-1.3 1.6-3.9 0-6.2-1.4-2.3-4-3.3-5.6-2"/></svg>
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<div class="md-source__repository">
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GitHub
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</a>
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</nav>
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<nav class="md-tabs" aria-label="Tabs" data-md-component="tabs">
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<li class="md-tabs__item">
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<a href=".." class="md-tabs__link">
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Home
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</a>
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<li class="md-tabs__item">
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<a href="../quick-start/" class="md-tabs__link">
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Quick Start
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</a>
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<li class="md-tabs__item">
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<a href="../integrations/cirrus-cli/" class="md-tabs__link">
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Integrations
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</a>
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</li>
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<li class="md-tabs__item md-tabs__item--active">
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<a href="./" class="md-tabs__link">
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Support & Licensing
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</a>
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<li class="md-tabs__item">
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<a href="../orchard/quick-start/" class="md-tabs__link">
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Orchestration
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</a>
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</li>
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<li class="md-tabs__item">
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<a href="../faq/" class="md-tabs__link">
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FAQ
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</a>
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<li class="md-tabs__item">
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<a href="../legal/terms/" class="md-tabs__link">
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Legal
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</a>
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<li class="md-tabs__item">
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<a href="../blog/" class="md-tabs__link">
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Blog
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</a>
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</ul>
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</nav>
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</header>
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<div class="md-container" data-md-component="container">
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<main class="md-main" data-md-component="main">
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<div class="md-main__inner md-grid">
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<div class="md-sidebar md-sidebar--primary" data-md-component="sidebar" data-md-type="navigation" hidden>
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<div class="md-sidebar__scrollwrap">
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<div class="md-sidebar__inner">
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<nav class="md-nav md-nav--primary md-nav--lifted" aria-label="Navigation" data-md-level="0">
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<label class="md-nav__title" for="__drawer">
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<a href=".." title="Tart Virtualization" class="md-nav__button md-logo" aria-label="Tart Virtualization" data-md-component="logo">
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<img src="../assets/images/TartLogo.png" alt="logo">
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</a>
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Tart Virtualization
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</label>
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<div class="md-nav__source">
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<a href="https://github.com/cirruslabs/tart/" title="Go to repository" class="md-source" data-md-component="source">
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2024
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2023
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Categories
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announcement
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orchard
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</div>
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<div class="md-sidebar md-sidebar--secondary" data-md-component="sidebar" data-md-type="toc" >
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<div class="md-sidebar__scrollwrap">
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<div class="md-sidebar__inner">
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<nav class="md-nav md-nav--secondary" aria-label="Table of contents">
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<label class="md-nav__title" for="__toc">
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<span class="md-nav__icon md-icon"></span>
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Table of contents
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</label>
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<ul class="md-nav__list" data-md-component="toc" data-md-scrollfix>
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<li class="md-nav__item">
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<a href="#license-tiers" class="md-nav__link">
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<span class="md-ellipsis">
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License Tiers
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</span>
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</a>
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<nav class="md-nav" aria-label="License Tiers">
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<ul class="md-nav__list">
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<a href="#gold-tier" class="md-nav__link">
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<span class="md-ellipsis">
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Gold Tier
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="#platinum-tier" class="md-nav__link">
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<span class="md-ellipsis">
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Platinum Tier
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="#diamond-tier" class="md-nav__link">
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<span class="md-ellipsis">
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Diamond Tier
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</li>
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</ul>
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</nav>
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<li class="md-nav__item">
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<a href="#get-the-license" class="md-nav__link">
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<span class="md-ellipsis">
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Get the license
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</a>
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</li>
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<li class="md-nav__item">
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<a href="#general-support" class="md-nav__link">
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<span class="md-ellipsis">
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General Support
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</span>
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</a>
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</li>
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<li class="md-nav__item">
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<a href="#priority-support" class="md-nav__link">
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<span class="md-ellipsis">
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Priority Support
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</span>
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</a>
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</li>
|
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</ul>
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</nav>
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</div>
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</div>
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</div>
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<div class="md-content" data-md-component="content">
|
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<article class="md-content__inner md-typeset">
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<h1>Support & Licensing</h1>
|
|
|
|
<p>Both <a href="https://github.com/cirruslabs/tart">Tart Virtualization</a> and <a href="https://github.com/cirruslabs/orchard">Orchard Orchestration</a>
|
|
are licensed under <a href="https://fair.io/">Fair Source License</a>. Usage on personal computers including personal workstations is royalty-free,
|
|
but organizations that exceed a certain number of server installations (100 CPU cores for Tart and/or 4 hosts for Orchard)
|
|
will be required to obtain a paid license.</p>
|
|
<details class="note">
|
|
<summary>Host CPU Core usage</summary>
|
|
<p>The virtual CPU cores of Tart VMs are not tied to specific physical cores of the host CPU. Instead, for optimal performance
|
|
Tart VMs will automatically try to balance compute between all available cores of the host CPU. As a result,
|
|
all performance and energy-efficient cores of the host CPU are always counted towards the license usage.</p>
|
|
</details>
|
|
<h2 id="license-tiers">License Tiers<a class="headerlink" href="#license-tiers" title="Permanent link">¶</a></h2>
|
|
<p>By default, when no <a href="#get-the-license">license is purchased</a>, it is assumed that an organization is using a Free Tier license.
|
|
You can find the Free Tier license text in <a href="https://github.com/cirruslabs/tart/blob/main/LICENSE">Tart</a> and <a href="https://github.com/cirruslabs/orchard/blob/main/LICENSE">Orchard</a> repositories.</p>
|
|
<p>Free Tier license has a 100 CPU core limit for Tart and 4 Orchard Workers limit for Orchard.</p>
|
|
<details class="info">
|
|
<summary>Usage Scenarios Examples</summary>
|
|
<p>Here are a few examples that fit into the free tier:</p>
|
|
<ul>
|
|
<li>Using Tart on 12 Mac Minis with 8 CPUs each running up to 24 VMs in parallel.</li>
|
|
<li>Creating an Orchard cluster of 4 Mac Studio workers with 24 CPUs each.</li>
|
|
</ul>
|
|
<p>Here are a few examples that do not fit into the free tier:</p>
|
|
<ul>
|
|
<li>Using Tart on 13 Mac Minis with 8 CPUs each.</li>
|
|
<li>Creating an Orchard cluster of 5 Mac Minis workers with 8 CPUs each.</li>
|
|
</ul>
|
|
</details>
|
|
<h3 id="gold-tier">Gold Tier<a class="headerlink" href="#gold-tier" title="Permanent link">¶</a></h3>
|
|
<p>If an organization wishes to exceed the limits of the Free Tier license, a purchase of the <a href="#get-the-license">Gold Tier License</a> is required, which costs $12,000 per year.</p>
|
|
<p>Gold Tier license has a 500 CPU core limit for Tart and 20 Orchard Workers limit for Orchard.</p>
|
|
<h3 id="platinum-tier">Platinum Tier<a class="headerlink" href="#platinum-tier" title="Permanent link">¶</a></h3>
|
|
<p>If an organization wishes to exceed the limits of the Gold Tier license, a purchase of the <a href="#get-the-license">Platinum Tier License</a> is required, which costs $36,000 per year.</p>
|
|
<p>Platinum Tier license has a 3,000 CPU core limit for Tart and 200 Orchard Workers limit for Orchard.</p>
|
|
<h3 id="diamond-tier">Diamond Tier<a class="headerlink" href="#diamond-tier" title="Permanent link">¶</a></h3>
|
|
<p>For organizations that wish to exceed the limits of the Platinum Tier license, a purchase of a <a href="#get-the-license">custom Diamond Tier License</a> is required, which costs $12 per CPU core per year and gives the ability to run unlimited Orchard Workers.</p>
|
|
<h2 id="get-the-license">Get the license<a class="headerlink" href="#get-the-license" title="Permanent link">¶</a></h2>
|
|
<p>If your organization is interested in purchasing one of the license tiers, please email <a href="mailto:licensing@cirruslabs.org">licensing@cirruslabs.org</a>.</p>
|
|
<p>You can see a template of a license subscription agreement <a href="../assets/TartLicenseSubscription.pdf">here</a>.</p>
|
|
<div class="admonition info">
|
|
<p class="admonition-title">Running on AWS?</p>
|
|
<p>There are <a href="https://aws.amazon.com/marketplace/pp/prodview-qczco34wlkdws">official AMIs for EC2 Mac Instances</a>
|
|
with preconfigured Tart installation that is optimized to work within AWS infrastructure.</p>
|
|
<p>Additionally, there is a <a href="https://gallery.ecr.aws/cirruslabs/macos">ECR Pulic Gallery mirror</a> of all the
|
|
<a href="https://github.com/cirruslabs/macos-image-templates">Tart VM images managed by us</a>.</p>
|
|
</div>
|
|
<h2 id="general-support">General Support<a class="headerlink" href="#general-support" title="Permanent link">¶</a></h2>
|
|
<p>The best way to ask general questions about particular use cases is to email our support team at <a href="mailto:support@cirruslabs.org">support@cirruslabs.org</a>.
|
|
Our support team is trying our best to respond ASAP, but there is no guarantee on a response time unless your organization
|
|
has a paid license subscription which includes <a href="#priority-support">Priority Support</a>.</p>
|
|
<p>If you have a feature request or noticed lack of some documentation please feel free to <a href="https://github.com/cirruslabs/tart/issues/new">create a GitHub issue</a>.
|
|
Our support team will answer it by replying to the issue or by updating the documentation.</p>
|
|
<h2 id="priority-support">Priority Support<a class="headerlink" href="#priority-support" title="Permanent link">¶</a></h2>
|
|
<p>In addition to the general support we provide a <em>Priority Support</em> with guaranteed response times included in all the paid license tiers.</p>
|
|
<table>
|
|
<thead>
|
|
<tr>
|
|
<th>Severity</th>
|
|
<th>Support Impact</th>
|
|
<th>First Response Time SLA</th>
|
|
<th>Hours</th>
|
|
<th>How to Submit</th>
|
|
</tr>
|
|
</thead>
|
|
<tbody>
|
|
<tr>
|
|
<td>1</td>
|
|
<td>Emergency (service is unavailable or completely unusable).</td>
|
|
<td>30 minutes</td>
|
|
<td>24x7</td>
|
|
<td>Please use urgent email address.</td>
|
|
</tr>
|
|
<tr>
|
|
<td>2</td>
|
|
<td>Highly Degraded (Important features unavailable or extremely slow; No acceptable workaround).</td>
|
|
<td>4 hours</td>
|
|
<td>24x5</td>
|
|
<td>Please use priority email address.</td>
|
|
</tr>
|
|
<tr>
|
|
<td>3</td>
|
|
<td>Medium Impact.</td>
|
|
<td>8 hours</td>
|
|
<td>24x5</td>
|
|
<td>Please use priority email address.</td>
|
|
</tr>
|
|
<tr>
|
|
<td>4</td>
|
|
<td>Low Impact.</td>
|
|
<td>24 hours</td>
|
|
<td>24x5</td>
|
|
<td>Please use regular support email address. Make sure to send the email from your corporate email.</td>
|
|
</tr>
|
|
</tbody>
|
|
</table>
|
|
<p><code>24x5</code> means period of time from 9AM on Monday till 5PM on Friday in EST timezone.</p>
|
|
<!-- markdownlint-disable MD037 -->
|
|
<details class="note">
|
|
<summary>Support Impact Definitions</summary>
|
|
<ul>
|
|
<li><strong>Severity 1</strong> - Your installation of Orchard is unavailable or completely unusable. An urgent issue can be filed and
|
|
our On-Call Support Engineer will respond within 30 minutes. Example: Orchard Controller is showing 502 errors for all users.</li>
|
|
<li><strong>Severity 2</strong> - Orchard installation is Highly Degraded. Significant Business Impact. Important features are unavailable
|
|
or extremely slowed, with no acceptable workaround.</li>
|
|
<li><strong>Severity 3</strong> - Something is preventing normal service operation. Some Business Impact. Important features of Tart or Orchard
|
|
are unavailable or somewhat slowed, but a workaround is available.</li>
|
|
<li><strong>Severity 4</strong> - Questions or Clarifications around features or documentation. Minimal or no Business Impact.
|
|
Information, an enhancement, or documentation clarification is requested, but there is no impact on the operation of Tart and/or Orchard.</li>
|
|
</ul>
|
|
</details>
|
|
<div class="admonition info">
|
|
<p class="admonition-title">How to submit a priority or an urgent issue</p>
|
|
<p>Once your organization <a href="#license-tiers">obtains a license</a>, members of your organization
|
|
will get access to separate support emails specified in your subscription contract.</p>
|
|
</div>
|
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