mirror of https://github.com/pikvm/pikvm.git
support
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blank_issues_enabled: false
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contact_links:
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- name: "⛔ Support or Question"
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url: https://discord.gg/bpmXfz5
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about: "Please don't use GitHub for asking questions. If you simply have a question, then the Discord chat is the best place to ask it. You will get an answer there much faster than here!"
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url: https://pikvm.org/support
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about: "Please don't use GitHub for asking questions. If you simply have a question, then the Discord chat or Support Forum are the best places to ask it. You will get an answer there much faster than here!"
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@ -3,7 +3,7 @@
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A very simple and fully functional Raspberry Pi-based KVM (Keyboard-Video-Mouse) over IP that you can make with your own hands. This device helps to manage servers or workstations remotely, regardless of the health of the operating system or whether one is installed. You can fix any problem, configure the BIOS, and even reinstall the OS using the virtual CD/DVD or Flash Drive.
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The website: [pikvm.org](https://pikvm.org). Also check out [the documentation](https://docs.pikvm.org) and join to the [Discord Community Chat](https://discord.gg/bpmXfz5) for news, questions and support!
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The website: [pikvm.org](https://pikvm.org). Also check out [the documentation](https://docs.pikvm.org)join to the [Discord Community Chat](https://discord.gg/bpmXfz5) for news, questions and support! Also you can visit our [Support Forum](https://forum.pishop.com/c/pikvm).
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| Web UI |
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| ------------------------------------------ |
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@ -188,7 +188,7 @@ All of them uses our common open source software stack.
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## Open Source
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* **Community & support**
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PiKVM has a large community. Join the [discord chat](https://discord.gg/bpmXfz5) if you have any questions.
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PiKVM has a large community. Join the [discord chat](https://discord.gg/bpmXfz5) or [Forum](https://forum.pishop.com/c/pikvm) if you have any questions.
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* **Extensible**
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PiKVM was designed as a set of microservices with a plug-in architecture. It's very easy to modify and maintain.
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* **Comprehensive API**
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@ -13,4 +13,4 @@ Connect USB dongle to exactly this port. It is bound in the software so the OS d
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There are many revisions of the Raspberry Pi boards and you may come across one that we haven't tested.
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If the binding fails, the device will be available for all ports.
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Everything will work, but if you use a webcam and Linux mistakes it for a dongle,
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[write to us](https://discord.gg/bpmXfz5) and we will fix it.
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[write to us](https://pikvm.org/support/) and we will fix it.
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@ -192,7 +192,7 @@ If programming fails, ensure the Arduino is powered and check the wiring again.
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After you have double and triple-checked your wiring (in particular make sure the pins you are using on the Pi are correct, the documentation uses the GPIO pin labels, NOT the sequential pin numbers from 1-40. A good pinout reference is [@Gadgetoid's version](https://pinout.xyz/#), you might try flashing the Arduino by holding down the RESET button on the chip while running `make install`. If this works, then at least you know your SPI wiring is correct.
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Wiring problems are a common issue but there could be other reasons for programming not to complete. While it is not possible to list every possible problem and solution here, there is an active user community in our [Discord](https://discord.gg/bpmXfz5) with others familiar with the solution and willing to help.
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Wiring problems are a common issue but there could be other reasons for programming not to complete. While it is not possible to list every possible problem and solution here, there is an active [user community](https://pikvm.org/support/) with others familiar with the solution and willing to help.
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### Enable the SPI configuration and restart kvmd
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@ -118,7 +118,7 @@ The microphone signal will not be transmitted if the volume level is zero.
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This feature is very new, so we don't know how much it affects the ability to interact with the BIOS and UEFI.
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Please try this and [let us know](https://discord.gg/bpmXfz5) if you have lost the ability to access
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Please try this and [let us know](https://pikvm.org/support/) if you have lost the ability to access
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the BIOS or boot OS from PiKVM Mass Storage after turning on the USB microphone.
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But even if this happens, don't worry. You can use [the dynamic USB device control](usb.md)
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@ -133,4 +133,4 @@ The microphone signal will not be transmitted if the volume level is zero.
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* Check the log: `journalctl -u kvmd-janus`.
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* If nothing helped, please report about the problem [to our support](https://discord.gg/bpmXfz5)
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* If nothing helped, please report about the problem [to our support](https://pikvm.org/support/)
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@ -86,4 +86,4 @@ Here are **first steps guides** for each PiKVM device:
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-----
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## Getting User Support
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Discord chat](https://discord.gg/bpmXfz5).
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Support](https://pikvm.org/support/).
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15
docs/faq.md
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docs/faq.md
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@ -5,7 +5,7 @@ description: Frequently asked questions and troubleshooting for your PiKVM
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As a first step, we recommend carefully reading our documentation on [GitHub](https://github.com/pikvm/pikvm) or the updated [documentation](https://docs.pikvm.org). Most steps to successfully set up your PiKVM are already described there.
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If you run into any issues you can check this page which will list common errors. If that still doesn't help you you're welcome to raise an [issue ticket](https://github.com/pikvm/pikvm/issues) or [join our Discord](https://discord.gg/bpmXfz5) for further help.
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If you run into any issues you can check this page which will list common errors. If that still doesn't help you you're welcome to raise an [issue ticket](https://github.com/pikvm/pikvm/issues) or [contact our Suppor](https://pikvm.org/support/) for further help.
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## Common questions
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@ -425,19 +425,6 @@ If you run into any issues you can check this page which will list common errors
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The BIOS does not support absolute mouse mode, which is preferred by PiKVM. In this case, [you can enable relative or dual positioning mode](mouse.md).
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??? question "I can't wake up suspended computer on V2+"
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This feature is experimental and requires manual activation. Perform a full system update, edit `/etc/kvmd/override.yaml`, and reboot. After that, you can use remote wakeup by pressing any keyboard key or mouse button.
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```yaml
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otg:
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remote_wakeup: true
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```
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For V4, you don't need to add this option as it is enabled by default.
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If something doesn't work, please report about the problem [here](https://discord.gg/bpmXfz5) (preferred) or [here](https://github.com/pikvm/pikvm/issues).
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??? question "My mass storage drive works (I can boot an image from PiKVM V2+), but my keyboard/mouse does not"
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In rare cases, some very buggy BIOS's does not like HID and Mass Storage in one USB device. You can either [disable Mass Storage](msd.md#disable-msd), or use the [Pico HID](pico_hid.md) to physically separate them.
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@ -21,7 +21,7 @@ able to solve the problems that have arisen.
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* **Explore the features of PiKVM** using the site's table of contents.
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* **If you encounter a problem**, take a look at the **[FAQ](faq.md)**, but if nothing helped,
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feel free to contact us in **[Discord Chat](https://discord.gg/bpmXfz5)** - many of experienced users and the PiKVM team will definitely help you.
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feel free to contact our **[Support](https://pikvm.org/support/)** - many of experienced users and the PiKVM team will definitely help you.
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## Links
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@ -30,3 +30,4 @@ able to solve the problems that have arisen.
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* GitHub: **https://github.com/pikvm**
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* Discord: [](https://discord.gg/bpmXfz5)
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* Reddit: [](https://www.reddit.com/r/pikvm)
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* [Forum](https://forum.pishop.com/c/pikvm)
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-----
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## Getting user support
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Discord chat](https://discord.gg/bpmXfz5).
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Support](https://pikvm.org/support/).
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-----
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## Getting user support
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Discord chat](https://discord.gg/bpmXfz5).
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Support](https://pikvm.org/support/).
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@ -363,4 +363,4 @@ The standard Raspberry Pi HDMI output (marked as `VIDEO OUT` on the PiKVM case)
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-----
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## Getting user support
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Discord chat](https://discord.gg/bpmXfz5).
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Support](https://pikvm.org/support/).
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@ -348,4 +348,4 @@ To do that:
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-----
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## Getting user support
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Discord chat](https://discord.gg/bpmXfz5).
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If something doesn't work, check out our [FAQ](faq.md). Otherwise, head straight to our [Support](https://pikvm.org/support/).
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* A paranoid firewall can interfere too when you try to connect to the PiKVM by forwarding port 443 to the Internet from the internal network. WebRTC is not enough of this, it uses UDP on ports 20000-40000 for a P2P connection. Make sure that the Firewall does not block them.
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* If nothing helps, open the browser's JavaScript console, look at the log and contact our community via [Discord](https://discord.gg/bpmXfz5). Developers and/or experienced users will definitely help you.
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* If nothing helps, open the browser's JavaScript console, look at the log and contact our [Support](https://pikvm.org/support/). Developers and/or experienced users will definitely help you.
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@ -35,7 +35,7 @@ the 2FA token.
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4. By default this will not show up till its activated, this will tell you the VNC address you need to use
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5. This is so you can logout of your PiKVM
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6. Please read carefully
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7. These are links to the PiKVM project, current documentation and support (Discord)
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7. These are links to the PiKVM project, current documentation and support
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8. **NOT SHOWN**, in the lower left of the KVM screen is some information that when you mouse over, will let you know what they are for
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## Web UI toolbar
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