diff --git a/.github/workflows/security.yml b/.github/workflows/security.yml
index 0496148a4..c5eea9f86 100644
--- a/.github/workflows/security.yml
+++ b/.github/workflows/security.yml
@@ -85,7 +85,7 @@ jobs:
 
       - name: Upload Trivy results to GitHub Security
         uses: github/codeql-action/upload-sarif@v4
-        if: always()
+        if: always() && hashFiles('trivy-results.sarif') != ''
         with:
           sarif_file: trivy-results.sarif
           category: trivy
@@ -102,7 +102,7 @@ jobs:
 
       - name: Upload Trivy config results
         uses: github/codeql-action/upload-sarif@v4
-        if: always()
+        if: always() && hashFiles('trivy-config-results.sarif') != ''
         with:
           sarif_file: trivy-config-results.sarif
           category: trivy-config
diff --git a/debug_logs/a1 mini/CubeTest.3mf b/debug_logs/a1 mini/CubeTest.3mf
new file mode 100644
index 000000000..2a7072e7b
Binary files /dev/null and b/debug_logs/a1 mini/CubeTest.3mf differ
diff --git a/debug_logs/a1 mini/CubeTest.gcode.3mf b/debug_logs/a1 mini/CubeTest.gcode.3mf
new file mode 100644
index 000000000..69a672cbe
Binary files /dev/null and b/debug_logs/a1 mini/CubeTest.gcode.3mf differ
diff --git a/debug_logs/a1 mini/bambuddy-support-20260218-193933.zip b/debug_logs/a1 mini/bambuddy-support-20260218-193933.zip
new file mode 100644
index 000000000..224fe8745
Binary files /dev/null and b/debug_logs/a1 mini/bambuddy-support-20260218-193933.zip differ
diff --git a/debug_logs/h2c/Cube + Cube + Cube.gcode.3mf b/debug_logs/h2c/Cube + Cube + Cube.gcode.3mf
new file mode 100644
index 000000000..0b6ebc0aa
Binary files /dev/null and b/debug_logs/h2c/Cube + Cube + Cube.gcode.3mf differ
diff --git a/debug_logs/h2c/bambuddy-support-20260218-110542.zip b/debug_logs/h2c/bambuddy-support-20260218-110542.zip
new file mode 100644
index 000000000..c291ba61a
Binary files /dev/null and b/debug_logs/h2c/bambuddy-support-20260218-110542.zip differ
diff --git a/debug_logs/h2c/support-info.json b/debug_logs/h2c/support-info.json
new file mode 100644
index 000000000..00fd65e57
--- /dev/null
+++ b/debug_logs/h2c/support-info.json
@@ -0,0 +1,143 @@
+{
+  "generated_at": "2026-02-18T11:05:41.783882",
+  "app": {
+    "version": "0.2.1b",
+    "debug_mode": false
+  },
+  "system": {
+    "platform": "Windows",
+    "platform_release": "10",
+    "platform_version": "10.0.26100",
+    "architecture": "AMD64",
+    "python_version": "3.11.0"
+  },
+  "environment": {
+    "docker": false,
+    "data_dir": "C:\\Users\\Matteo\\Documents\\Personal\\3D Printing\\bambuddy",
+    "log_dir": "C:\\Users\\Matteo\\Documents\\Personal\\3D Printing\\bambuddy\\logs",
+    "timezone": ""
+  },
+  "database": {
+    "archives_total": 12,
+    "archives_completed": 1,
+    "printers_total": 1,
+    "filaments_total": 0,
+    "projects_total": 1,
+    "smart_plugs_total": 1
+  },
+  "printers": [
+    {
+      "index": 1,
+      "model": "H2C",
+      "nozzle_count": 2,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FAILED",
+      "firmware_version": "01.01.05.00",
+      "wifi_signal": -51,
+      "reachable": true,
+      "ams_unit_count": 2,
+      "ams_tray_count": 5,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 7
+    }
+  ],
+  "settings": {
+    "auth_enabled": "true",
+    "setup_completed": "true",
+    "auto_archive": "true",
+    "save_thumbnails": "true",
+    "capture_finish_photo": "true",
+    "default_filament_cost": "25.0",
+    "currency": "USD",
+    "energy_cost_per_kwh": "0.15",
+    "energy_tracking_mode": "total",
+    "check_updates": "true",
+    "check_printer_firmware": "true",
+    "notification_language": "en",
+    "ams_humidity_good": "40",
+    "ams_humidity_fair": "60",
+    "ams_temp_good": "28.0",
+    "ams_temp_fair": "35.0",
+    "ams_history_retention_days": "30",
+    "per_printer_mapping_expanded": "false",
+    "date_format": "system",
+    "time_format": "system",
+    "default_printer_id": "None",
+    "ftp_retry_enabled": "true",
+    "ftp_retry_count": "3",
+    "ftp_retry_delay": "2",
+    "ftp_timeout": "30",
+    "mqtt_enabled": "false",
+    "mqtt_broker": "",
+    "mqtt_port": "1883",
+    "mqtt_username": "",
+    "mqtt_topic_prefix": "bambuddy",
+    "mqtt_use_tls": "false",
+    "ha_enabled": "false",
+    "library_archive_mode": "ask",
+    "library_disk_warning_gb": "5.0",
+    "camera_view_mode": "window",
+    "prometheus_enabled": "false",
+    "spoolman_enabled": "false",
+    "spoolman_sync_mode": "auto",
+    "spoolman_disable_weight_sync": "true",
+    "spoolman_report_partial_usage": "true",
+    "debug_logging_enabled": "true",
+    "debug_logging_enabled_at": "2026-02-18T10:28:42.159229",
+    "disable_filament_warnings": "false",
+    "preferred_slicer": "bambu_studio",
+    "virtual_printer_enabled": "false",
+    "virtual_printer_mode": "proxy"
+  },
+  "integrations": {
+    "notification_providers": [],
+    "spoolman": {
+      "enabled": false,
+      "reachable": false
+    },
+    "mqtt_relay": {
+      "enabled": false,
+      "connected": false,
+      "broker": "",
+      "port": 0,
+      "topic_prefix": "bambuddy"
+    },
+    "homeassistant": {
+      "enabled": false
+    }
+  },
+  "database_health": {
+    "journal_mode": "wal",
+    "quick_check": "ok",
+    "db_size_bytes": 1081344,
+    "wal_size_bytes": 4181832
+  },
+  "dependencies": {
+    "fastapi": "0.115.6",
+    "uvicorn": "0.34.0",
+    "pydantic": "2.10.4",
+    "sqlalchemy": "2.0.46",
+    "paho-mqtt": "2.1.0",
+    "psutil": "6.1.0",
+    "httpx": "0.28.1",
+    "aiofiles": "25.1.0",
+    "cryptography": "44.0.3",
+    "opencv-python-headless": "4.11.0.86",
+    "numpy": "2.2.5"
+  },
+  "log_file": {
+    "size_bytes": 4256083,
+    "size_formatted": "4.1 MB"
+  },
+  "network": {
+    "interface_count": 0,
+    "interfaces": []
+  },
+  "websockets": {
+    "active_connections": 2
+  }
+}
diff --git a/debug_logs/h2d_pro/H2D Pro 5 Color AMS Test.gcode.3mf b/debug_logs/h2d_pro/H2D Pro 5 Color AMS Test.gcode.3mf
new file mode 100644
index 000000000..44e439ff5
Binary files /dev/null and b/debug_logs/h2d_pro/H2D Pro 5 Color AMS Test.gcode.3mf differ
diff --git a/debug_logs/h2d_pro/H2D Pro mgtt request from Bambustudio.json b/debug_logs/h2d_pro/H2D Pro mgtt request from Bambustudio.json
new file mode 100644
index 000000000..53008347c
--- /dev/null
+++ b/debug_logs/h2d_pro/H2D Pro mgtt request from Bambustudio.json	
@@ -0,0 +1,56 @@
+{
+  "print": {
+    "ams_mapping": [
+      1,
+      0,
+      128,
+      2,
+      3
+    ],
+    "ams_mapping2": [
+      {
+        "ams_id": 0,
+        "slot_id": 1
+      },
+      {
+        "ams_id": 0,
+        "slot_id": 0
+      },
+      {
+        "ams_id": 128,
+        "slot_id": 0
+      },
+      {
+        "ams_id": 0,
+        "slot_id": 2
+      },
+      {
+        "ams_id": 0,
+        "slot_id": 3
+      }
+    ],
+    "auto_bed_leveling": 2,
+    "bed_leveling": false,
+    "bed_type": "textured_plate",
+    "cfg": "0",
+    "command": "project_file",
+    "extrude_cali_flag": 2,
+    "extrude_cali_manual_mode": 0,
+    "file": "Untitled.gcode.3mf",
+    "flow_cali": false,
+    "layer_inspect": true,
+    "md5": "64B5BC029BB2A0A19D8B9FF3E7BF29D3",
+    "nozzle_offset_cali": 2,
+    "param": "Metadata/plate_1.gcode",
+    "profile_id": "0",
+    "project_id": "0",
+    "sequence_id": "20002",
+    "subtask_id": "0",
+    "subtask_name": "Untitled",
+    "task_id": "0",
+    "timelapse": true,
+    "url": "ftp://Untitled.gcode.3mf",
+    "use_ams": true,
+    "vibration_cali": false
+  }
+}
diff --git a/debug_logs/h2d_pro/bambuddy-support-20260218-092343.zip b/debug_logs/h2d_pro/bambuddy-support-20260218-092343.zip
new file mode 100644
index 000000000..66303ce32
Binary files /dev/null and b/debug_logs/h2d_pro/bambuddy-support-20260218-092343.zip differ
diff --git a/debug_logs/h2d_pro/support_data/support-info.json b/debug_logs/h2d_pro/support_data/support-info.json
new file mode 100644
index 000000000..5de821600
--- /dev/null
+++ b/debug_logs/h2d_pro/support_data/support-info.json
@@ -0,0 +1,204 @@
+{
+  "generated_at": "2026-02-18T09:23:42.855508",
+  "app": {
+    "version": "0.2.1b",
+    "debug_mode": false
+  },
+  "system": {
+    "platform": "Linux",
+    "platform_release": "6.12.62+rpt-rpi-v8",
+    "platform_version": "#1 SMP PREEMPT Debian 1:6.12.62-1+rpt1 (2025-12-18)",
+    "architecture": "aarch64",
+    "python_version": "3.13.5"
+  },
+  "environment": {
+    "docker": false,
+    "data_dir": "/home/[user]/bambuddy",
+    "log_dir": "/home/[user]/bambuddy/logs",
+    "timezone": ""
+  },
+  "database": {
+    "archives_total": 51,
+    "archives_completed": 25,
+    "printers_total": 4,
+    "filaments_total": 0,
+    "projects_total": 1,
+    "smart_plugs_total": 0
+  },
+  "printers": [
+    {
+      "index": 1,
+      "model": "H2D Pro",
+      "nozzle_count": 2,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.01.00.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 2,
+      "ams_tray_count": 5,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 2
+    },
+    {
+      "index": 2,
+      "model": "X1E",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.02.02.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 3,
+      "model": "X1E",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "RUNNING",
+      "firmware_version": "01.02.02.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 4,
+      "model": "H2D Pro",
+      "nozzle_count": 2,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "RUNNING",
+      "firmware_version": "01.01.00.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 2,
+      "ams_tray_count": 5,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 2
+    }
+  ],
+  "settings": {
+    "auth_enabled": "true",
+    "setup_completed": "true",
+    "auto_archive": "true",
+    "save_thumbnails": "true",
+    "capture_finish_photo": "true",
+    "default_filament_cost": "25.0",
+    "currency": "CHF",
+    "energy_cost_per_kwh": "0.15",
+    "energy_tracking_mode": "total",
+    "check_updates": "true",
+    "check_printer_firmware": "true",
+    "notification_language": "de",
+    "ams_humidity_good": "40",
+    "ams_humidity_fair": "60",
+    "ams_temp_good": "28.0",
+    "ams_temp_fair": "35.0",
+    "ams_history_retention_days": "30",
+    "per_printer_mapping_expanded": "true",
+    "date_format": "iso",
+    "time_format": "24h",
+    "default_printer_id": "None",
+    "ftp_retry_enabled": "true",
+    "ftp_retry_count": "3",
+    "ftp_retry_delay": "2",
+    "mqtt_enabled": "false",
+    "mqtt_broker": "",
+    "mqtt_port": "1883",
+    "mqtt_username": "",
+    "mqtt_topic_prefix": "bambuddy",
+    "mqtt_use_tls": "false",
+    "ha_enabled": "false",
+    "library_archive_mode": "ask",
+    "library_disk_warning_gb": "5.0",
+    "camera_view_mode": "window",
+    "prometheus_enabled": "false",
+    "debug_logging_enabled": "true",
+    "debug_logging_enabled_at": "2026-02-18T08:39:02.706910",
+    "bed_cooled_threshold": "35.0",
+    "ftp_timeout": "30",
+    "preferred_slicer": "bambu_studio",
+    "virtual_printer_enabled": "false",
+    "virtual_printer_mode": "print_queue"
+  },
+  "integrations": {
+    "notification_providers": [
+      {
+        "type": "telegram",
+        "enabled": true,
+        "has_last_error": false
+      }
+    ],
+    "spoolman": {
+      "enabled": false,
+      "reachable": false
+    },
+    "mqtt_relay": {
+      "enabled": false,
+      "connected": false,
+      "broker": "",
+      "port": 0,
+      "topic_prefix": "bambuddy"
+    },
+    "homeassistant": {
+      "enabled": false
+    }
+  },
+  "database_health": {
+    "journal_mode": "wal",
+    "quick_check": "ok",
+    "db_size_bytes": 1531904,
+    "wal_size_bytes": 4610312
+  },
+  "dependencies": {
+    "fastapi": "0.128.0",
+    "uvicorn": "0.40.0",
+    "pydantic": "2.12.5",
+    "sqlalchemy": "2.0.46",
+    "paho-mqtt": "2.1.0",
+    "psutil": "7.2.2",
+    "httpx": "0.28.1",
+    "aiofiles": "25.1.0",
+    "cryptography": "46.0.5",
+    "opencv-python-headless": "4.13.0.90",
+    "numpy": "2.4.2"
+  },
+  "log_file": {
+    "size_bytes": 1889843,
+    "size_formatted": "1.8 MB"
+  },
+  "network": {
+    "interface_count": 1,
+    "interfaces": [
+      {
+        "name": "eth0",
+        "subnet": "129.129.181.0/24"
+      }
+    ]
+  },
+  "websockets": {
+    "active_connections": 1
+  }
+}
diff --git a/debug_logs/h2s/Cube.3mf b/debug_logs/h2s/Cube.3mf
new file mode 100644
index 000000000..5f74f4525
Binary files /dev/null and b/debug_logs/h2s/Cube.3mf differ
diff --git a/debug_logs/h2s/bambuddy-support-20260218-090838.zip b/debug_logs/h2s/bambuddy-support-20260218-090838.zip
new file mode 100644
index 000000000..cb8eb9bd2
Binary files /dev/null and b/debug_logs/h2s/bambuddy-support-20260218-090838.zip differ
diff --git a/debug_logs/h2s/support_data/support-info.json b/debug_logs/h2s/support_data/support-info.json
new file mode 100644
index 000000000..19e7b7496
--- /dev/null
+++ b/debug_logs/h2s/support_data/support-info.json
@@ -0,0 +1,335 @@
+{
+  "generated_at": "2026-02-18T09:08:38.278095",
+  "app": {
+    "version": "0.2.1b",
+    "debug_mode": false
+  },
+  "system": {
+    "platform": "Linux",
+    "platform_release": "6.8.0-100-generic",
+    "platform_version": "#100-Ubuntu SMP PREEMPT_DYNAMIC Tue Jan 13 16:40:06 UTC 2026",
+    "architecture": "x86_64",
+    "python_version": "3.13.12"
+  },
+  "environment": {
+    "docker": true,
+    "data_dir": "/app/data",
+    "log_dir": "/app/logs",
+    "timezone": "Europe/Berlin"
+  },
+  "database": {
+    "archives_total": 128,
+    "archives_completed": 84,
+    "printers_total": 11,
+    "filaments_total": 0,
+    "projects_total": 0,
+    "smart_plugs_total": 0
+  },
+  "printers": [
+    {
+      "index": 1,
+      "model": "H2S",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "RUNNING",
+      "firmware_version": "01.01.02.00",
+      "wifi_signal": -63,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 2,
+      "model": "H2D",
+      "nozzle_count": 2,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FAILED",
+      "firmware_version": "01.02.10.00",
+      "wifi_signal": -68,
+      "reachable": true,
+      "ams_unit_count": 5,
+      "ams_tray_count": 1,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 4,
+      "nozzle_rack_count": 2
+    },
+    {
+      "index": 3,
+      "model": "H2S",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FAILED",
+      "firmware_version": "01.01.02.00",
+      "wifi_signal": -67,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 4,
+      "model": "H2S",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "RUNNING",
+      "firmware_version": "01.01.02.00",
+      "wifi_signal": -67,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 2,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 1,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 5,
+      "model": "H2S",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "RUNNING",
+      "firmware_version": "01.01.02.00",
+      "wifi_signal": -69,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 3,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 1,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 6,
+      "model": "X1C",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.11.02.00",
+      "wifi_signal": -53,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 3,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 7,
+      "model": "X1C",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.11.02.00",
+      "wifi_signal": -62,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 3,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 8,
+      "model": "X1C",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "RUNNING",
+      "firmware_version": "01.11.02.00",
+      "wifi_signal": -64,
+      "reachable": true,
+      "ams_unit_count": 0,
+      "ams_tray_count": 0,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 9,
+      "model": "X1C",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "RUNNING",
+      "firmware_version": "01.11.02.00",
+      "wifi_signal": -63,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 10,
+      "model": "X1C",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.11.02.00",
+      "wifi_signal": -63,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 11,
+      "model": "X1C",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.11.02.00",
+      "wifi_signal": -63,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 1,
+      "nozzle_rack_count": 1
+    }
+  ],
+  "settings": {
+    "auth_enabled": "true",
+    "setup_completed": "true",
+    "auto_archive": "true",
+    "save_thumbnails": "true",
+    "capture_finish_photo": "true",
+    "default_filament_cost": "3000.0",
+    "currency": "CHF",
+    "energy_cost_per_kwh": "120.0",
+    "energy_tracking_mode": "total",
+    "check_updates": "true",
+    "check_printer_firmware": "true",
+    "notification_language": "en",
+    "ams_humidity_good": "20",
+    "ams_humidity_fair": "50",
+    "ams_temp_good": "28.0",
+    "ams_temp_fair": "35.0",
+    "ams_history_retention_days": "30",
+    "per_printer_mapping_expanded": "false",
+    "date_format": "us",
+    "time_format": "24h",
+    "default_printer_id": "2",
+    "ftp_retry_enabled": "true",
+    "ftp_retry_count": "3",
+    "ftp_retry_delay": "2",
+    "ftp_timeout": "30",
+    "mqtt_enabled": "false",
+    "mqtt_broker": "",
+    "mqtt_port": "1883",
+    "mqtt_username": "",
+    "mqtt_topic_prefix": "bambuddy",
+    "mqtt_use_tls": "false",
+    "ha_enabled": "false",
+    "library_archive_mode": "always",
+    "library_disk_warning_gb": "5.0",
+    "camera_view_mode": "embedded",
+    "preferred_slicer": "bambu_studio",
+    "prometheus_enabled": "false",
+    "dark_accent": "green",
+    "spoolman_enabled": "false",
+    "spoolman_sync_mode": "auto",
+    "spoolman_disable_weight_sync": "false",
+    "spoolman_report_partial_usage": "true",
+    "bed_cooled_threshold": "35.0",
+    "virtual_printer_enabled": "false",
+    "virtual_printer_mode": "review",
+    "virtual_printer_remote_interface_ip": "",
+    "debug_logging_enabled": "true",
+    "debug_logging_enabled_at": "2026-02-18T08:54:43.272849"
+  },
+  "docker": {
+    "container_memory_limit_bytes": null,
+    "container_memory_limit_formatted": null,
+    "network_mode_hint": "bridge"
+  },
+  "integrations": {
+    "notification_providers": [],
+    "spoolman": {
+      "enabled": false,
+      "reachable": false
+    },
+    "mqtt_relay": {
+      "enabled": false,
+      "connected": false,
+      "broker": "",
+      "port": 0,
+      "topic_prefix": "bambuddy"
+    },
+    "homeassistant": {
+      "enabled": false
+    }
+  },
+  "database_health": {
+    "journal_mode": "wal",
+    "quick_check": "ok",
+    "db_size_bytes": 2756608,
+    "wal_size_bytes": 4194192
+  },
+  "dependencies": {
+    "fastapi": "0.129.0",
+    "uvicorn": "0.40.0",
+    "pydantic": "2.12.5",
+    "sqlalchemy": "2.0.46",
+    "paho-mqtt": "2.1.0",
+    "psutil": "7.2.2",
+    "httpx": "0.28.1",
+    "aiofiles": "25.1.0",
+    "cryptography": "46.0.5",
+    "opencv-python-headless": "4.13.0.92",
+    "numpy": "2.4.2"
+  },
+  "log_file": {
+    "size_bytes": 2727107,
+    "size_formatted": "2.6 MB"
+  },
+  "network": {
+    "interface_count": 1,
+    "interfaces": [
+      {
+        "name": "enp2s0",
+        "subnet": "192.168.50.0/24"
+      }
+    ]
+  },
+  "websockets": {
+    "active_connections": 2
+  }
+}
diff --git a/debug_logs/p2s/bambuddy-support-20260218-033129.zip b/debug_logs/p2s/bambuddy-support-20260218-033129.zip
new file mode 100644
index 000000000..53973310e
Binary files /dev/null and b/debug_logs/p2s/bambuddy-support-20260218-033129.zip differ
diff --git a/debug_logs/p2s/support_data/support-info.json b/debug_logs/p2s/support_data/support-info.json
new file mode 100644
index 000000000..d1099341a
--- /dev/null
+++ b/debug_logs/p2s/support_data/support-info.json
@@ -0,0 +1,147 @@
+{
+  "generated_at": "2026-02-18T03:31:26.996760",
+  "app": {
+    "version": "0.2.0",
+    "debug_mode": false
+  },
+  "system": {
+    "platform": "Linux",
+    "platform_release": "6.12.54-Unraid",
+    "platform_version": "#1 SMP PREEMPT_DYNAMIC Tue Oct 21 15:58:46 PDT 2025",
+    "architecture": "x86_64",
+    "python_version": "3.13.12"
+  },
+  "environment": {
+    "docker": true,
+    "data_dir": "/app/data",
+    "log_dir": "/app/logs",
+    "timezone": "America/Toronto"
+  },
+  "database": {
+    "archives_total": 3,
+    "archives_completed": 3,
+    "printers_total": 1,
+    "filaments_total": 2,
+    "projects_total": 0,
+    "smart_plugs_total": 1
+  },
+  "printers": [
+    {
+      "index": 1,
+      "model": "P2S",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "IDLE",
+      "firmware_version": "01.01.01.00",
+      "wifi_signal": -47,
+      "reachable": false,
+      "ams_unit_count": 2,
+      "ams_tray_count": 5,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 1
+    }
+  ],
+  "settings": {
+    "auth_enabled": "false",
+    "setup_completed": "true",
+    "debug_logging_enabled": "true",
+    "debug_logging_enabled_at": "2026-02-18T03:28:24.931323",
+    "auto_archive": "true",
+    "save_thumbnails": "true",
+    "capture_finish_photo": "true",
+    "default_filament_cost": "25.0",
+    "currency": "USD",
+    "energy_cost_per_kwh": "0.15",
+    "energy_tracking_mode": "total",
+    "check_updates": "true",
+    "check_printer_firmware": "true",
+    "notification_language": "en",
+    "bed_cooled_threshold": "35.0",
+    "ams_humidity_good": "40",
+    "ams_humidity_fair": "60",
+    "ams_temp_good": "28.0",
+    "ams_temp_fair": "35.0",
+    "ams_history_retention_days": "30",
+    "per_printer_mapping_expanded": "false",
+    "date_format": "system",
+    "time_format": "system",
+    "default_printer_id": "None",
+    "ftp_retry_enabled": "true",
+    "ftp_retry_count": "3",
+    "ftp_retry_delay": "2",
+    "ftp_timeout": "30",
+    "mqtt_enabled": "false",
+    "mqtt_broker": "",
+    "mqtt_port": "1883",
+    "mqtt_username": "",
+    "mqtt_topic_prefix": "bambuddy",
+    "mqtt_use_tls": "false",
+    "ha_enabled": "true",
+    "library_archive_mode": "ask",
+    "library_disk_warning_gb": "5.0",
+    "camera_view_mode": "embedded",
+    "preferred_slicer": "bambu_studio",
+    "prometheus_enabled": "false"
+  },
+  "docker": {
+    "container_memory_limit_bytes": null,
+    "container_memory_limit_formatted": null,
+    "network_mode_hint": "bridge"
+  },
+  "integrations": {
+    "notification_providers": [],
+    "spoolman": {
+      "enabled": false,
+      "reachable": false
+    },
+    "mqtt_relay": {
+      "enabled": false,
+      "connected": false,
+      "broker": "",
+      "port": 0,
+      "topic_prefix": "bambuddy"
+    },
+    "homeassistant": {
+      "enabled": true
+    }
+  },
+  "database_health": {
+    "journal_mode": "wal",
+    "quick_check": "ok",
+    "db_size_bytes": 372736,
+    "wal_size_bytes": 4120032
+  },
+  "dependencies": {
+    "fastapi": "0.129.0",
+    "uvicorn": "0.41.0",
+    "pydantic": "2.12.5",
+    "sqlalchemy": "2.0.46",
+    "paho-mqtt": "2.1.0",
+    "psutil": "7.2.2",
+    "httpx": "0.28.1",
+    "aiofiles": "25.1.0",
+    "cryptography": "46.0.5",
+    "opencv-python-headless": "4.13.0.92",
+    "numpy": "2.4.2"
+  },
+  "log_file": {
+    "size_bytes": 524578,
+    "size_formatted": "512.3 KB"
+  },
+  "network": {
+    "interface_count": 1,
+    "interfaces": [
+      {
+        "name": "eth0",
+        "subnet": "192.168.178.0/24"
+      }
+    ]
+  },
+  "websockets": {
+    "active_connections": 1
+  }
+}
diff --git a/debug_logs/x1e/X1E 4 Color AMS Test.gcode.3mf b/debug_logs/x1e/X1E 4 Color AMS Test.gcode.3mf
new file mode 100644
index 000000000..7fc28d764
Binary files /dev/null and b/debug_logs/x1e/X1E 4 Color AMS Test.gcode.3mf differ
diff --git a/debug_logs/x1e/X1E mgtt request from Bambustudio.json b/debug_logs/x1e/X1E mgtt request from Bambustudio.json
new file mode 100644
index 000000000..5a88304e2
--- /dev/null
+++ b/debug_logs/x1e/X1E mgtt request from Bambustudio.json	
@@ -0,0 +1,51 @@
+{
+  "print": {
+    "ams_mapping": [
+      0,
+      1,
+      2,
+      3
+    ],
+    "ams_mapping2": [
+      {
+        "ams_id": 0,
+        "slot_id": 0
+      },
+      {
+        "ams_id": 0,
+        "slot_id": 1
+      },
+      {
+        "ams_id": 0,
+        "slot_id": 2
+      },
+      {
+        "ams_id": 0,
+        "slot_id": 3
+      }
+    ],
+    "auto_bed_leveling": 1,
+    "bed_leveling": true,
+    "bed_type": "textured_plate",
+    "cfg": "0",
+    "command": "project_file",
+    "extrude_cali_flag": 0,
+    "extrude_cali_manual_mode": 0,
+    "file": "X1E 4 Color AMS Test.gcode.3mf",
+    "flow_cali": false,
+    "layer_inspect": true,
+    "md5": "E8E9A435C510F946FC7FE7CC61A185E3",
+    "nozzle_offset_cali": 2,
+    "param": "Metadata/plate_1.gcode",
+    "profile_id": "0",
+    "project_id": "0",
+    "sequence_id": "20001",
+    "subtask_id": "0",
+    "subtask_name": "X1E 4 Color AMS Test",
+    "task_id": "0",
+    "timelapse": true,
+    "url": "ftp://X1E 4 Color AMS Test.gcode.3mf",
+    "use_ams": true,
+    "vibration_cali": false
+  }
+}
diff --git a/debug_logs/x1e/bambuddy-support-20260218-094826.zip b/debug_logs/x1e/bambuddy-support-20260218-094826.zip
new file mode 100644
index 000000000..be42ddd08
Binary files /dev/null and b/debug_logs/x1e/bambuddy-support-20260218-094826.zip differ
diff --git a/debug_logs/x1e/support_data/support-info.json b/debug_logs/x1e/support_data/support-info.json
new file mode 100644
index 000000000..b97ce66fe
--- /dev/null
+++ b/debug_logs/x1e/support_data/support-info.json
@@ -0,0 +1,204 @@
+{
+  "generated_at": "2026-02-18T09:48:26.823091",
+  "app": {
+    "version": "0.2.1b",
+    "debug_mode": false
+  },
+  "system": {
+    "platform": "Linux",
+    "platform_release": "6.12.62+rpt-rpi-v8",
+    "platform_version": "#1 SMP PREEMPT Debian 1:6.12.62-1+rpt1 (2025-12-18)",
+    "architecture": "aarch64",
+    "python_version": "3.13.5"
+  },
+  "environment": {
+    "docker": false,
+    "data_dir": "/home/[user]/bambuddy",
+    "log_dir": "/home/[user]/bambuddy/logs",
+    "timezone": ""
+  },
+  "database": {
+    "archives_total": 53,
+    "archives_completed": 26,
+    "printers_total": 4,
+    "filaments_total": 0,
+    "projects_total": 1,
+    "smart_plugs_total": 0
+  },
+  "printers": [
+    {
+      "index": 1,
+      "model": "H2D Pro",
+      "nozzle_count": 2,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.01.00.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 2,
+      "ams_tray_count": 5,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 2
+    },
+    {
+      "index": 2,
+      "model": "X1E",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FAILED",
+      "firmware_version": "01.02.02.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 3,
+      "model": "X1E",
+      "nozzle_count": 1,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FINISH",
+      "firmware_version": "01.02.02.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 1,
+      "ams_tray_count": 4,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 0,
+      "nozzle_rack_count": 1
+    },
+    {
+      "index": 4,
+      "model": "H2D Pro",
+      "nozzle_count": 2,
+      "is_active": true,
+      "mqtt_connected": true,
+      "state": "FAILED",
+      "firmware_version": "01.01.00.00",
+      "wifi_signal": -90,
+      "reachable": true,
+      "ams_unit_count": 2,
+      "ams_tray_count": 5,
+      "has_vt_tray": true,
+      "external_camera_configured": false,
+      "plate_detection_enabled": false,
+      "hms_error_count": 2,
+      "nozzle_rack_count": 2
+    }
+  ],
+  "settings": {
+    "auth_enabled": "true",
+    "setup_completed": "true",
+    "auto_archive": "true",
+    "save_thumbnails": "true",
+    "capture_finish_photo": "true",
+    "default_filament_cost": "25.0",
+    "currency": "CHF",
+    "energy_cost_per_kwh": "0.15",
+    "energy_tracking_mode": "total",
+    "check_updates": "true",
+    "check_printer_firmware": "true",
+    "notification_language": "de",
+    "ams_humidity_good": "40",
+    "ams_humidity_fair": "60",
+    "ams_temp_good": "28.0",
+    "ams_temp_fair": "35.0",
+    "ams_history_retention_days": "30",
+    "per_printer_mapping_expanded": "true",
+    "date_format": "iso",
+    "time_format": "24h",
+    "default_printer_id": "None",
+    "ftp_retry_enabled": "true",
+    "ftp_retry_count": "3",
+    "ftp_retry_delay": "2",
+    "mqtt_enabled": "false",
+    "mqtt_broker": "",
+    "mqtt_port": "1883",
+    "mqtt_username": "",
+    "mqtt_topic_prefix": "bambuddy",
+    "mqtt_use_tls": "false",
+    "ha_enabled": "false",
+    "library_archive_mode": "ask",
+    "library_disk_warning_gb": "5.0",
+    "camera_view_mode": "window",
+    "prometheus_enabled": "false",
+    "debug_logging_enabled": "true",
+    "debug_logging_enabled_at": "2026-02-18T08:39:02.706910",
+    "bed_cooled_threshold": "35.0",
+    "ftp_timeout": "30",
+    "preferred_slicer": "bambu_studio",
+    "virtual_printer_enabled": "false",
+    "virtual_printer_mode": "print_queue"
+  },
+  "integrations": {
+    "notification_providers": [
+      {
+        "type": "telegram",
+        "enabled": true,
+        "has_last_error": false
+      }
+    ],
+    "spoolman": {
+      "enabled": false,
+      "reachable": false
+    },
+    "mqtt_relay": {
+      "enabled": false,
+      "connected": false,
+      "broker": "",
+      "port": 0,
+      "topic_prefix": "bambuddy"
+    },
+    "homeassistant": {
+      "enabled": false
+    }
+  },
+  "database_health": {
+    "journal_mode": "wal",
+    "quick_check": "ok",
+    "db_size_bytes": 1531904,
+    "wal_size_bytes": 4610312
+  },
+  "dependencies": {
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+    "uvicorn": "0.40.0",
+    "pydantic": "2.12.5",
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+    "psutil": "7.2.2",
+    "httpx": "0.28.1",
+    "aiofiles": "25.1.0",
+    "cryptography": "46.0.5",
+    "opencv-python-headless": "4.13.0.90",
+    "numpy": "2.4.2"
+  },
+  "log_file": {
+    "size_bytes": 1694246,
+    "size_formatted": "1.6 MB"
+  },
+  "network": {
+    "interface_count": 1,
+    "interfaces": [
+      {
+        "name": "eth0",
+        "subnet": "129.129.181.0/24"
+      }
+    ]
+  },
+  "websockets": {
+    "active_connections": 1
+  }
+}