Update bug_report.md (#1400)

so that we can hopefully get enough information to diagnose the issue in case it's really a bug report, or it goes to Discussions in case it's a question.

.github/ISSUE_TEMPLATE/bug_report.md

@@ -9,10 +9,17 @@ assignees: ''
 **Describe the bug**
 A clear and concise description of what the bug is.
 
+**Environment (please complete the following information):**
+ - Controller Version [e.g. 0.18.2, or git commit ID] (Refer to semver-like release tags for controller versions. Any release tags prefixed with `actions-runner-controller-` are for chart releases)
+ - Deployment Method [e.g. Helm and Kustomize ]
+ - Helm Chart Version [e.g. 0.11.0, if applicable]
+
 **Checks**
 
+- [ ] This isn't a question or user support case (For Q&A and community support, go to [Discussions](https://github.com/actions-runner-controller/actions-runner-controller/discussions). It might also be a good idea to contract with any of contributors and maintainers if your business is so critical and therefore you need priority support
+- [ ] I've read [releasenotes](https://github.com/actions-runner-controller/actions-runner-controller/tree/master/docs/releasenotes) before submitting this issue and I'm sure it's not due to any recently-introduced backward-incompatible changes
 - [ ] My actions-runner-controller version (v0.x.y) does support the feature
-- [ ] I'm using an unreleased version of the controller I built from HEAD of the default branch
+- [ ] I've already upgraded ARC to the latest and it didn't fix the issue
 
 **To Reproduce**
 Steps to reproduce the behavior:
@@ -24,13 +31,77 @@ Steps to reproduce the behavior:
 **Expected behavior**
 A clear and concise description of what you expected to happen.
 
+**Resource definitions**
+Add a copy of your resourec definition (RunnerDeployment or RunnerSet, and HorizontalRunnerAutoscaler. If RunnerSet, also include the StorageClass being used)
+
+```yaml
+apiVersion: actions.summerwind.dev/v1alpha1
+kind: RunnerDeployment
+metadata:
+  name: example
+spec:
+  #snip
+```
+
+```yaml
+apiVersion: actions.summerwind.dev/v1alpha1
+kind: RunnerSet
+metadata:
+  name: example
+ spec:
+   #snip
+---
+apiVersion: storage.k8s.io/v1
+kind: StorageClass
+metadata:
+  name: example
+provisioner: ...
+reclaimPolicy: ...
+volumeBindingMode: ...
+```
+
+```yaml
+apiVersion: actions.summerwind.dev/v1alpha1
+kind: HorizontalRunnerAutoscaler
+metadata:
+  name:
+spec:
+  #snip
+```
+
+**Logs**:
+Include logs from `actions-runner-controller`'s controller-manager pod and runner pods.
+
+To grab controller logs, run:
+
+```console
+# Set NS according to your setup
+$ NS=actions-runner-system
+
+$ kubectl -n $NS get po
+# Grab the pod name and set it to $POD_NAME
+
+$ kubectl -n $NS $POD_NAME > arc.log
+```
+
+upload it to e.g. https://gist.github.com/ and paste the link to it here.
+
+To grab the runner pod logs, run:
+
+```console
+# Set NS according to your setup. It should match your RunnerDeployment's metadata.namespace.
+$ NS=default
+
+$ kubectl -n $NS get po
+# Grab the name of the problematic runner pod and set it to $POD_NAME
+
+$ kubectl -n $NS $POD_NAME > runnerpod.log
+```
+
+upload it to e.g. https://gist.github.com/ and paste the link to it here.
+
 **Screenshots**
 If applicable, add screenshots to help explain your problem.
 
-**Environment (please complete the following information):**
- - Controller Version [e.g. 0.18.2]
- - Deployment Method [e.g. Helm and Kustomize ]
- - Helm Chart Version [e.g. 0.11.0, if applicable]
-
 **Additional context**
 Add any other context about the problem here.